Returns & Exchanges Policy

At Impact Trades BD Ltd, we are committed to providing you with high-quality products under our brands IMPI, Refresh Cafe, and Ideal Cafe. Customer satisfaction is our top priority, and we aim to ensure a smooth returns and exchanges process for your convenience. Please read our policy carefully before initiating a return or exchange.

Eligibility for Returns

You may return or exchange items if they meet the following criteria:

The product is unused, unopened, and in its original condition.

The return request is made within 7 days of receiving the product.

The product is damaged, defective, or incorrect upon delivery.

Non-Returnable Items

Certain items are not eligible for returns or exchanges:

Perishable goods such as food and beverages once opened.

Customized or personalized items.

Products damaged due to misuse or mishandling.

How to Return or Exchange

Contact Us: Notify our support team at +88 0158444700 or email us at support@impibd.com with your order details.

Provide Evidence: Share photos of the product if it’s damaged or incorrect.

Approval & Instructions: Once approved, we will guide you through the return or exchange process.

Return Shipping: The customer is responsible for return shipping costs unless the product is defective or incorrect.

Refund Process

Refunds will be processed after we receive and inspect the returned item.

Refunds will be issued to the original payment method within 7-10 business days.

Exchanges

If you want to exchange your product for a different item, contact us to confirm availability. Exchanges are subject to the same conditions as returns.

Contact Us

For any questions about our Returns & Exchanges Policy, feel free to contact us:

Phone: +88 01958444700

Website: www.impibd.com